Daniel Mercer
Director of Member Experience
Former service manager guiding coverage recommendations and quality audits.
Our team combines automotive service experience with customer advocacy. We train every advisor on contract language, claim documentation, and empathetic communication when your vehicle is in the shop.
Director of Member Experience
Former service manager guiding coverage recommendations and quality audits.
Head of Claims Advocacy
Leads pre-authorization support and repair facility coordination.
Senior Warranty Advisor
Specializes in high-mileage SUVs and commercial endorsements.
Compliance & Contract Education
Translates administrator policies into member-friendly guides.